Chelsea & Rachel, Co has been named Best New Partner 2020 Recharge Payments. With their leadership and straight up all out execution in Recharge implementation, the agency has pioneered new customer experiences for brands Vital Proteins, Bobo’s Oat Bars, Cali’flour Foods, Almond Cow, Two Leaves Tea, and Disco. Recharge is a platform that enables brands to create subscription experiences for customers.
“We are thrilled to win this award. For years we have been flying under the radar just delivering projects for clients and it is an honor to be recognized for some of that hard work,” shared Co-Founder and CEO Chelsea Jones.
“I am always challenging our team to think beyond what is typical and assumptive in the customer journey flow. The customer has changed dramatically in the Covid world and creating seamless experiences is critical,” explains Co-Founder and CMO Rachel Saul.
Subscription has skyrocketed in 2020, and leveraging advanced tools within the customer journey flow is crucial. The work put out by Chelsea & Rachel Co has incorporated Recharge’s Pro Tools and custom-developed experiences to make a customer’s log in process make sense.
“As serial online shoppers in the food space, we know what makes sense. We know that a quick swap or a delay in the next shipment due to a vacation is a no-brainer function. Sometimes the “why” behind the how is more important. We create clean and simple front end experiences that at times are built upon complex and unique code bases. It’s what makes the overall success of the project exactly that – a success,” states Rachel.
Chelsea and Rachel were both asked to share their insights and work on September 2, 2020 at the Recharge Payment’s ChargeX virtual conference.